Privacy Policy

Neonreelradar is an editorial comparison website covering licensed UK online casinos. We do not operate gambling services, process bets, or hold customer wagering accounts. We publish reviews, ratings, consumer guidance, and safer gambling information for adults in the United Kingdom. For data protection purposes, Neonreelradar acts as data controller for information collected through this site.

2. Information We Collect

We collect limited categories of data. First, technical information is generated when you browse pages, including device type, browser family, pages viewed, language preference, and referral source. Second, if you contact us by email, we process your message contents, email address, and any attachment you choose to include. Third, we store basic preference data for local settings, including consent state and age confirmation status. We do not request payment card details, copies of identity documents, or betting history because we are not a gambling operator.

3. How We Use Data

Data is used to run and improve the website, answer reader enquiries, protect service stability, and maintain legal records. Usage analytics help us understand which pages are useful, where navigation fails, and which safer gambling resources are opened most often. Contact information is used only to respond to your question or resolve a support issue. Preference settings are used so you are not repeatedly asked for the same consent prompt on each visit.

4. Lawful Basis Under UK GDPR

We rely on several lawful bases, depending on context. Site security logging and service performance monitoring are processed under legitimate interests, because they are required to keep the platform stable and safe. Consent is used for optional cookie-related functionality that is not essential for operation. When you send us a direct email, processing is necessary to take steps at your request and respond accurately. Where legal obligations apply, such as retention of records linked to compliance requests, we process data to meet those obligations.

5. Cookies and Local Storage

This site uses cookie-like local storage signals to remember age confirmation and cookie banner choice. We may also use measurement tools to understand audience trends and editorial engagement. You can review more detail in our Cookie Policy. You remain able to clear storage through browser settings at any time, though doing so may reset preferences and prompt notices again on your next visit.

6. Sharing with Third Parties

We do not sell personal data. Limited sharing can occur with service providers that support hosting, traffic measurement, fraud prevention, and uptime monitoring. These providers process data under contractual terms and only for defined tasks. If required by law, court order, or regulator request, we may disclose relevant information to authorities. We may also share data to establish, exercise, or defend legal claims.

7. International Data Transfers

Some technical providers may process data outside the UK. When transfers occur, we apply appropriate safeguards such as contractual clauses or equivalent legal mechanisms intended to protect your rights. We assess provider controls before use and review transfer arrangements when services change. If a provider cannot meet required standards, we will stop using that service for affected processing.

8. Data Retention Periods

Retention windows depend on data type and purpose. Technical logs are kept for a limited period needed for diagnostics, abuse detection, and trend analysis, then rotated or anonymised. Enquiry emails are retained as long as needed to answer your request and maintain a reasonable support history, after which they are deleted or archived with restricted access. Consent preference records are retained to respect your chosen settings until they are reset by you or no longer required.

9. Your Rights

You may have rights to access personal data, request correction of inaccurate information, ask for deletion, restrict processing, object to certain uses, and request portability where applicable. You can also withdraw consent for optional processing at any time. Rights are not absolute and may be limited where exemptions apply, including legal obligations and evidence preservation. We assess each request on its facts and respond within applicable timeframes.

10. Children and Age Policy

This site is intended for adults aged 18 and over. We do not knowingly target children or collect personal data from under-18 users. If we become aware that child data has been provided in error, we will delete it promptly unless retention is required for legal reasons. Parents or guardians who believe a child has submitted information can contact us for review.

11. Security Measures

We apply proportionate technical and organisational controls designed to reduce unauthorised access, accidental loss, and misuse. Measures include access limitation, provider vetting, secure account practices, and periodic review of processing flows. No internet transmission method is fully risk-free, but we continue to update controls as platform requirements evolve.

12. Policy Updates

We may revise this policy when legal requirements change, platform features expand, or processing practices are updated. Material updates will be posted on this page with a refreshed revision date. If changes significantly alter how data is handled, we will provide clearer notice through site messaging where appropriate.

13. Contact and Complaints

For privacy questions, requests, or complaints, contact support@neonreelradar.co.uk. Please include enough detail for us to locate relevant records. If you remain dissatisfied after our response, you may raise concerns with the UK Information Commissioner's Office through its official channels.